Terms and Conditions

Full Terms & Conditions


“The Client(s)” – includes all individuals named on the booking form and/or any booking taken from a business, firm or corporate entity
“Accommodation” – includes a chalet and any part thereof or other premises provided for such purpose
“Party Leader” – includes the person signing the booking form and/or any business, firm or corporate entity making or placing a booking and/or any person signing on behalf of the business, firm or corporate entity.


A contract exists between Alpine Infusion Limited (AI Ltd) and the Client(s) once a deposit of 25% of the full payment (total cost) and the booking form signed by the Party Leader have been received. The Party Leader guarantees payment in full of the total cost and does so on behalf of and with the consent of all others for whom the booking is made.


Full payment must be made at least 8 weeks prior to arrival. For bookings made within 8 weeks of arrival, the full payment must accompany the booking form. All telephone, and email bookings will be held for 1week pending receipt of completed booking forms and deposits.


Insurance is an essential condition of booking. Evidence of adequate travel and holiday insurance cover for each person on the booking form must be provided to AI Ltd at least 8 weeks prior to arrival or at the time of booking if later. AI Ltd reserves the right to terminate the booking and impose cancellation charges in the event that such evidence is not provided.


Cancellations by the Client – All cancellations must be made in writing by the Party Leader. The following cancellation charges apply:

Period within which written cancellation is received % of full payment (total cost)

More than 8 weeks before arrival Deposit only
Within 8 weeks of arrival 50% of total cost
Within 4 weeks of arrival 75% of total cost
Within 2 weeks of arrival 100% of total cost

Cancellations by AI Ltd – AI Ltd reserves the right to cancel your holiday without refund as a result of unusual and unforeseeable circumstances beyond our control which include but are not limited to acts of God, force majeure, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.


If you wish to alter any details of your booking the Party Leader must request this in writing. Alterations may be treated as a cancellation and cancellation charges applied at the discretion of AI Ltd. Any alterations to the booking will not waiver or alter these terms and conditions and they will continue to apply with full effect.


AI Ltd shall not be liable for any delays prior to arrival at your Accommodation or during the course of any holiday brought about by weather conditions, strikes, traffic congestion or any other circumstances whatsoever, whether foreseen or unforeseen.


You are responsible for your own insurance, travel documents and travel arrangements. Transport (excluding AI Ltd transfers booked within the contract), hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore shall not be liable for any act or omission on their part. Clients undertake to behave in such a way, as not to disrupt the enjoyment of others or damage the reputation of AI Ltd. AI Ltd reserves the right to terminate without compensation or refund the holiday of any person not upholding these conditions and we shall have no further obligation to that person. Any damage to the chalet or its contents will be charged to the client and must be settled before departure.

Other Clients – AI Ltd reserves the right to have other Clients staying in the chalet unless the entire chalet is booked.

Refunds – No refunds in respect of meals not taken will be given.


Should you have cause for complaint, you should make it known to a local AI Ltd representative at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay. If at the end of your holiday you feel that your complaint has not been dealt with satisfactorily you must notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the issue.


The Party Leader signing the booking form accepts these conditions on behalf of the Client(s) and shall be responsible for all actions, loss, damages and costs caused by any Client(s). They shall indemnify AI Ltd against any claims including legal costs made against the company by any person.

Website & Brochure Information – AI Ltd makes every effort to ensure that the information provided on their website www.alpineinfusion.com and in any literature is accurate at the time of publication. The company reserves the right to make changes and alterations and you will be informed whenever possible before your booking is confirmed.


These conditions and any contract to which they apply are governed and construed in accordance with English law and are subject to the jurisdiction of the courts of England and Wales. All disputes arising from the interpretation, fulfilment, non-fulfilment or application of this contract will be subject to the jurisdiction of the courts of England and Wales.


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