Are you preparing for your Alpine Infusion holiday in the Three Valleys? Or perhaps you have some queries before you make a booking?
We answer some frequently asked questions about our luxury ski holidays to ensure you are fully informed.
Before You Arrive
Before you set off, here’s everything you need to know.
Do I need travel insurance?
We strongly advise you take out travel insurance before leaving your country of origin, to ensure you are covered for any loss, damage, theft or injury on your Alpine Infusion holiday.
What’s included during my stay?
We provide a wide range of quality services and facilities to make your stay as comfortable and as luxurious as possible.
Here’s a list of some of the services included in your Alpine Infusion holiday;
- Return airport transfers on the booking day of arrival and departure. (Collection for travel arrival times are between 9h00 – 19h00. Departure for flight times are between 10h00 – 20h00, any arrival or departure before or after these times will be subject to supplementary charges).
- Dedicated driver service (7h30-10h30, 16h30-19h30), shared in-resort driver service (10h30-16h30).
- A la carte and continental breakfast options 7 days. Afternoon tea 7 days. Pre-dinner champagne 7 days. Canapes or nibbles 7 days. Four course dinner with a selection of fine wines 5 or 6 nights, dependent on your individual booking.
- Fully stocked bar on arrival, alongside fine wines, beer and soft drinks.
- Pre-arrival and in-resort concierge service.
- WIFI access.
- Satellite and Apple TV.
- Soft cotton towels and bed linen, with a midweek towel change.
- Dressing gowns, slippers, hairdryers and luxury Molton Brown toiletries in every bedroom.
Find more details about services included in your ski holiday.
Is my transfer from the airport or train station included in my holiday?
Yes, your transfer to the resort is included. However, due to changes in French labour law, we have had to further define our transfer drivers’ hours of operation.
If you are travelling from one of our recommended airports: Geneva, Lyon or Chambery, your transfer is included in your standard booking price if airport collection is between
9h00 and 19h00. Departure for flight times are between 10h00 – 20h00. Any arrival or departure before or after these times will be subject to supplementary charges.
We remain as flexible as possible for arrivals and departures into Moutiers station.
You can find more information regarding transfers on our catered booking Terms & Conditions.
Who arranges my travel?
You are responsible for organising your own travel to Geneva, Lyon, Chambery or Moutiers. Our pre-arrival Concierge team will be more than happy to advise you on your travel arrangements, to factor in transfer journey time and the hours of chalet check-in (4pm) and check-out (10am). We would request that you provide us with as much notice as possible to your arrival and departure times.
What are the snow conditions in the Three Valleys?
Thanks to Mother Nature, we can never guarantee the snowfall level or weather conditions at the time of your visit. However, our staff can advise you of the best ski areas to find optimum conditions during your stay from day to day.
Find out more about the local ski area on our Three Valleys skiing page.
How can I arrange childcare?
Our pre-arrival Concierge team can advise on childcare availability during your stay with one of our trusted partners. We would strongly advise that you book your childcare in advance, especially during the school holidays and peak ski weeks, as in-resort childcare may become fully booked if this is left to the last minute!
How do I organise ski lessons?
Our pre-arrival Concierge team can arrange bookings of private or group ski or snowboard lessons, kids lessons, off piste guides, snowshoe guides etc. as you may require during your stay, with one of our trusted partners. We would strongly advise that you book your snowsport instruction in advance so we can guarantee you one of our preferred operators as they are often in strong demand.
I don’t ski or snowboard, what is there for me to do?
Fortunately, there are many alternative activities to occupy your time that don’t involve hitting the slopes. We can recommend wellness centres, massage and sports therapy, alpine walking, ice skating, local markets, cafes, shopping, dog sledding, horse riding, tobogganing, paragliding, bowling…the list is endless!
Can I park my car at the chalet?
All our chalets have parking facilities for Alpine Infusion guests. However to ensure we can facilitate a parking space, please let us know your requirements in advance.
Chalet Staff Team
The following are a list of common questions regarding your Alpine Infusion chalet team;
What staff are in the chalet?
Our chalet teams consist of a dedicated Chalet Manager, Chef, Host, Operations Assistant and a Driver. Please note that if you are staying in Chalet Infusion, Chalet Iamato or Chalet Rachelle, you have a dedicated Chef, Host, Operations Assistant and Driver; however your Chalet Manager oversees the three chalets collectively.
When are the staff at the chalet?
The staff working hours at the chalet are usually 07:30-10:30 & 16:30-22:00, (except for your day of arrival and departure where the staff work a longer day). Not all staff work the same hours within the chalet, they are usually rota’d throughout these hours based on their individual roles and responsibilities. Please speak to our team during the booking process if you have any queries in regards to staff hours and responsibilities. Staff by law are not allowed to work more than their allocated hours.
What happens on the staff day off?
On the staff day off you will still receive an A La Carte Breakfast, Afternoon Tea, Canapes/Nibbles and Children’s Tea (if required) prepared by a relief team ( as your professional chef and usual staff will be taking their obligatory break day). The relief team will also provide a driver service, and housekeeping service. The team will be at the chalet from 07:30-10:30 and 16:30-19:30 unless arranged otherwise in advance. A team member can drive you to your dinner reservation up to 19:30.
The chalet manager or pre-arrival concierge team can give you restaurant recommendations in advance and are happy to place a reservation on your behalf. We can also provide you with a taxi number for your return back to the chalet after your dinner. Please be aware that some restaurants ask for a deposit to confirm your reservation, which we ask you to pay.
Alternatively, we are happy to organise pizzas to be delivered to the chalet, paid for by you.
How much should I tip?
Tips are a great way to show your appreciation and thanks to your chalet team, for delivering an exceptional holiday experience, that we would hope always meets or exceeds your expectations. However, it is entirely at your own discretion and as to whether you see fit to tip the staff or not. If you would like any guidance on appropriate tipping amounts, please speak with your Chalet Manager at the end of your stay. All tips are gratefully received, but are not obligatory.
Fine Dining and Catering
The following set of questions are all about our luxury catering service.
I have a dietary requirement, what do I do?
Please advise our pre-arrival Concierge team of any dietary requirements as early as possible, so that we can source food items in advance, accounting for limited supplies of less common ingredients in mountain resorts. Our chefs will tailor a menu that best suits your requirements.
Can I consult with the chef if I wish to change the menu?
We pride ourselves on the superior level of dining our professional chefs provide. As a part of the service we offer, you are welcome to discuss and tailor the menu we send to you prior to your arrival. We will endeavour to make changes and implement these after consultation with our chefs. We would ask that all amendments are put forward in good time, ideally at least one week prior to your arrival, so we can cater to your requests.
Can my children eat earlier and separate to the adults?
As a part of your catered holiday, we offer a children’s dinner for every night of your stay. The chef will provide a child friendly menu, which you can tailor to your child’s preferences. We usually suggest 6pm as being the most suitable time for your children to eat before the main dinner sitting. Please discuss your requirements with our pre arrival Concierge team so we can best cater to your preferences.
Services and Costs
If you have any questions regarding service and costs during your stay, we hope the following questions will help;
What are your check-in and check-out times?
You may check in from 4pm on the first day of your booking. We require that you check out prior to 10am on the final day of your booking. Our Concierge team are more than happy to book you a lunch reservation if you have an earlier arrival time or a later departure time from the resort. It is vital that our chalet staff have full access to the chalet in its entirety between the hours of 10 am and 4pm, to ensure the chalet is fully prepared for incoming guests. If you have any queries in regards to the check in and check out time, please discuss these during the initial booking process.
Will I be charged any further costs at the end of my stay?
You will incur charges for airport transfers outside of our operating hours, transportation outside of the resort in which you are staying or outside of our driver hours, lift passes, ski equipment, equipment servicing, special requests or activities that are organised outside of our base service model. Alpine Infusion will endeavour to inform you of all additional costs in advance of payment. If you have any queries regarding what may constitute as an additional cost, please consult the concierge team.
Who do I contact if I would like to book additional activities during my stay?
The Three Valleys offers the opportunity to experience many wonderful things outside of just skiing or snowboarding. Our pre-arrival concierge team will make contact with you to ensure we are fully prepared for your arrival. Alternatively, please contact us directly to organise any additional activities during your stay. Our Chalet Managers are also on call to make bookings for you while you are in resort, however please be aware that we cannot guarantee availability.
If I have a complaint, who can I contact?
Should you have cause for complaint, please let us know at the earliest opportunity in order for us to take whatever action we consider to be appropriate without delay. We would much prefer to deal with a grievance promptly in resort, so that your holiday concludes on a positive note. If at the end of your holiday you feel that your complaint has not been dealt with satisfactorily, please notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the issue.
What is included in the stocked bar?
As a part of your catered package, we provide unlimited house wines and beers, as well as a stocked bar comprising of a selection of spirits upon arrival. However, we do expect all of our guests to act responsibly while staying at our chalets and to treat them as they would their own homes. In line with this we believe it is sensible not to encourage excessive drinking or irresponsible behaviour. The cost of any damage caused as a result of excessive alcohol consumption will be yours to pay. Furthermore, if any alcohol provided by AI Ltd is consumed off site, you may be liable to a fine from the local authorities, which again is your responsibility to pay. Please refer to our Guest Conduct clauses online for further details.
How do I travel around the resort?
As a part of your catered package, you are provided with a dedicated driver service (7h30-10h30, 16h30-19h30), and a shared in-resort driver service (10h30-16h30). For our shared in-resort driver service only, we request thirty minutes prior notice to your departure or pickup time.
Please note that any transportation requests outside of your chosen resort outside of our driver hours may need to be outsourced and are subject to an additional charge. Our Chalet Managers are more than happy to organise a taxi service for you on your behalf. There is also a free bus service that operates around your resort. Your chalet manager can provide you with a bus timetable upon your request.
Your Booking with Us
Finally, the following set of questions and answers are centred around your booking with us;
Why should I book with Alpine Infusion?
Alpine Infusion have been operating luxury catered chalet holidays for nearly 20 years and have become one of the most respected and renowned luxury chalet companies across the Three Valleys over this time.
Our dedicated and professional team have decades of collective experience between them, which means that we know the right ingredients to create an exceptional bespoke holiday experience. We pride ourselves on our attention to the finer details.
Our chalets have unique specifications, providing a range of superior facilities such as saunas, hot tubs, pools, gyms, cinema rooms and massage rooms (facilities available vary by chalet).
Our staff are at the heart of what we do, friendly and approachable, yet professional and diligent at all times, willing to help in whichever way they can to exceed your expectations. We take great pride in the fine dining standards which our professional chefs deliver, pairing their menus with an exceptional selection of hand-picked French wines.
The Three Valleys is at the pinnacle of snowsports experience, a mecca for whichever adrenaline-filled activity you wish to try, or alternatively to relax with a selection of world-class wellness centres and gastronomic Michelin star establishments. What better environment to energise, relax, reflect and breathe in the fresh mountain air?
Our dedicated Concierge team can suggest and organise any of these activities on your behalf. You can find out more about us and what our ski chalets and the Three Valleys has to offer through our Website.
Can I read your Terms & Conditions?
Please find a PDF format of our Terms and Conditions here. If you have already booked with us, you can find the Terms & Conditions specific to your holiday via your online guest portal.
For premium catered experiences, find the specific Premium Terms and Conditions for your holiday here.
If you’re opting for a self-catered ski holiday, find the Self-Catered Plus Terms and Conditions here.
How do I pay for my stay?
A contract exists between Alpine Infusion and you once a deposit of 25% of the full payment (total cost) and the Alpine Infusion Terms and Conditions have been agreed to by the Party Leader. You can pay via payment gateway on our website, or via bank transfer. We ask for full payment 8 weeks prior to your arrival date. If you book your holiday less than 8 weeks prior to your arrival date, we require full payment within the week of you signing the booking terms and conditions. Please speak to our Sales team, who can advise you on the best method of payment, and in how many instalments, specific to your requirements.
Where can I find your most up to date pricing and availability?
Our Website has the most up to date pricing and availability, with live changes capabilities. Please use the search bar on our homepage to find out which of our chalets are suitable for your chosen dates, resort, number of guests, and catered experience.
What’s your minimum stay?
Our standard product caters for one week or two week stays, with arrival and departure days running from Sunday to Sunday. However, please seek advice from our Sales Team if you wish to stay for a different length of time on a different arrival and departure day. Quite often we can cater to your requests, and are more than willing to tailor our package to your requirements. Please be aware that such amendments may change the quoted price of the holiday as per our website.
Can I only pay for one room in a chalet? (Exclusive sole occupancy)
Our chalets are operated on an exclusive single occupancy basis. We do not offer room by room allocation to different parties. Therefore, if there are two of you wishing to stay at the chalet, you are required to pay for the chalet in full as its exclusive occupants. We do not provide discounts for “empty beds”.
If you have any queries, please contact our Sales Team at firstname.lastname@example.org.
Enjoy Your Stay with Alpine Infusion
If you have any further questions, don’t hesitate to get in touch with a member of our friendly team.